Shipping & Returns & Refund Policy

Services and Support for Reflective Design System LLC

Consumer Electronics Services and Support.

Please note: since we carry many brand, and offers many services, we erg you to read all the policy. Each Manufacturer has their own returning system. Reflective Design System LLC, and its website flows these policies too. According to that we will issue refund.

Superior Service before and after the sale, that's what you experience when you shop with Best RDS. Best RDS offers a variety of services to see you through every transaction from start to finish.

Online Ordering

Best RDS offers the most comprehensive website in the industry! With flexible and powerful product searching, an easy-to-use interface, real-time pricing and inventory levels, and more. Here are just a few of the online resources available to you:

Advanced Search Capabilities with refinement options
Convenient ordering features - e-mail alerts, watch list, quick order

Shipping & Freight

Get it fast from Best RDS! With our strategically located national warehouses, we can reach 99.9% of the nation's buying power index in 2 days FedEx Ground.

Orders received and credit approved by 2:00 PM local time ship same day in most cases.

Large screen TVs and other heavy, bulky or oddly-shaped items may incur significantly higher freight charges than are shown.

Backorders

All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions.

Damages

Best RDS's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

Note, any damages on the receipt.
Refuse the shipment (if possible) so that it is returned to Best RDS for freight claim processing.
For partially damaged shipments or concealed damage, note damage on receipt, and refuse damaged item if possible.
If damaged item is accepted via UPS/Fed Ex Ground, contact us by email for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert Best RDS of the issue.
Damage claims are the responsibility of the consignee. The shipping cartons, packing, and content should be retained in the same condition as received.

Discrepancies

Upon receipt of merchandise, you have three (2) business days to email or use any other overnight method to reply in writing as to any discrepancies.

Refused Orders

Buyers will be responsible for a 30% Returns Processing Charge for refused orders in addition to all freight charges.

Lost Shipments

Track your shipment online, If it has been lost, please contact us by email.

Returns and RA Requests

Best RDS accepts returns at our few locations. You must have a Return Authorization (RA) number before returning any merchandise to Best RDS. Be sure to note our return policies to avoid additional charges.

For fastest processing , please request an RA number using email.

Have the following information ready:

Account Number, or order number.

Full Name, address, contact information.

Invoice Number
Model Number
Serial Number
Outline of the problem

Policies

Defective product must be in original factory carton with all original packing materials.
The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
Best RDS credits based on purchase price or current price, whichever is lowest.

Any deviation from return policies will result in the product being returned to you with no credit issued.

Special Returns

JVC: No returns for credit on color television, DVD/Blu Ray/VCR or camcorder. Authorized service center repair only (800-537-5722)

MakerBot: No Returns allowed through distribution. Please contact the manufacturer directly for service and support.

Email/Chat: https://www.makerbot.com/makercare and click "Open a Support Case"
Telephone (English): 347-334-6800
Support, and FAQ: https://support.makerbot.com
Troubleshooting: https://support.makerbot.com/troubleshooting

Nintendo:

Nintendo Consoles – Best RDS tracks serial numbers on all consoles. Defective return window is 14days from original Best RDS invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyers will be billed for missing parts.

Nintendo Software and Accessories - We will accept defective returns up to 14 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 30% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.

Panasonic CE: No returns for credit on video, DVD/Blu Ray/VCR, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

PlayStation:

PlayStation Consoles – Best RDS tracks serial numbers on all consoles. Defective return window is 14 days from original Best RDS invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyers will be billed for missing parts.

PlayStation Software and Accessories - We will accept defective returns up to 14 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 30% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.

Samsung CE: No returns for credit on TV, DVD/Blu Ray/VCR, Home Theater. Authorized customer service center for repair only. (800-726-7864)

ViewSonic: Returns limited to 14 days. Absolutely no exceptions. Serial number required.

Xbox:

Xbox Consoles – Best RDS tracks serial numbers on all consoles. Defective return window is 14 days from original Best RDS invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Reseller will be billed for missing parts.

Xbox Live - Defective return policy is 14 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, buyers will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Buyers will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 14 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 30% restocking charge if returns exceed 2%.

Warranties - In General

Product warranties are provided by the manufacturer. Best RDS administers the individual manufacturer warranty, which may include returning defective products to Best RDS, sending products to a factory authorized repair center, or factory direct returns. Best RDS must abide by the return policies dictated by our manufacturers.

Best RDS reserves the right to modify the above terms and conditions at any time without notification.

Freight Terms

For domestic order, standard ground freight will be prepaid for Customer single orders totaling $900 or more of qualified in-stock merchandise for Products shipped to one location in the contiguous United States. Each order placed is a new order and will be processed accordingly. Orders that have been placed previously cannot be combined with newly placed orders. The same policy apply to customers located in Alaska, Hawaii, Puerto Rico, Canada or Mexico. all Customer orders of $1200 or more of in-stock Product shipped to only one location will be prepaid.

Should an order be requested to be shipped to Canada or Mexico, Best RDS is neither responsible nor liable for any taxes, duties, fees, or other charges that may be associated with the processing of such North American Free Trade Agreement shipments. All such charges and requirements are the sole responsibility of Customer. A separate invoice for these charges may be received from a freight forwarder, FedEx, UPS, or other third party.

Regardless of whether freight is prepaid for Customer as detailed above, the following stipulations apply:

The maximum dollar amount of the following product categories may not exceed 50% of Customer's total order: office machines, tape products, batteries, moving supplies, A/V mounts over 50 lbs. 13"+ televisions/LCDs, furniture, home theatre kits, metal/wood products, jewel cases, bulk wiring products, observation/security systems, surge/UPS systems, power inverters, structured wire enclosures, floor-standing/tower speakers, central vacuum systems, central vacuum components and exercise equipment thirty (30) lbs. and under in weight.
Speaker boxes, projector screens, air conditioners, all medium- or large-sized home appliances, and exercise equipment over thirty (30) lbs. in weight are excluded from the prepaid freight programs. At Best RDS sole discretion, based on weight and dimensions, some security systems and monitors may also be excluded from the prepaid freight programs.
All fees and surcharges are not, for any reason, prepaid, regardless of freight qualifications.
No fulfillment order will qualify for free freight.
Hazardous materials cannot be shipped by any other method than a Ground Service. These materials cannot be shipped to Alaska, Hawaii, or Puerto Rico for any reason, regardless of ship-to information.

Shipments not qualifying for prepaid freight are subject to freight carrier ("Carrier") shipping rates, fuel surcharges, accessorial surcharges and other fees as applicable. Additional charges could also be assessed that may include, but are not be limited to, Delivery Area Surcharges, Extended Area Delivery Surcharges or dimensional/oversize fees, when required by Carriers' regulations. All such charges as mentioned herein, along with any insurance costs, are calculated and added to the invoice total and are non-refundable.

If an order is refused for any reason, Best RDS will be compensated for all shipping charges, as well as a thirty percent (30%) restocking fee. Such compensation must be received by Best RDS before any other Customer orders are released to Best RDS distribution center for processing and shipping.

All orders are shipped FOB Origin, which shall be from Best RDS's distribution center ten (10) locations in seven (7) states. Damages are the responsibility of the Carrier once the shipment is delivered to the Carrier. Customers must make damage claims directly to the Carrier within 7 days of receipt of the order. All boxes and packaging material are necessary when filing a claim. Please email us assistance.

Recipient must inspect orders via any truck lines for shipping damage prior to acceptance of the shipment. Visible damage claims must be clearly noted on the delivery receipt/bill of lading as proof the damage or tampering occurred prior to delivery. Such damages must be reported within 24 hours, with documented proof, otherwise claim and/or credit may be denied. To ensure full credit, original packaging, manuals and shipping boxes must be retained for inspection.

All shipping/pricing discrepancies must be reported within 5 business days of receipt of order.

For international buyers, Best RDS does not ship to locations outside the United States, Puerto Rico, Canada or Mexico; However, Customer may utilize, and we will ship to an approved freight forwarder located in the contiguous United States. Any use of a freight forwarder will be pursuant the terms of this section (Freight Terms) and subject to the following:

Buyers must provide a contact name, phone number and email address for a point of contact at the Freight Forwarder.
Best RDS must receive proof of export from the Customer or Freight Forwarder after each shipment.

Return Policy for non-Electronic Products

Reflective Design System LLC and its website bestrds.com offers a comprehensive return/refund policy under the following conditions:

Item Damaged

If our customer receives a damaged product, we will need to verify this information as soon as possible.

An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit.

If tracking shows that the package was successfully delivered, we will need proof of damage from the customer:

1. Images that clearly display the reported damage - including at least one (1) image where the universal product code (UPC) is clearly visible on the product.
2. Images of the container that the product arrived with all of its contents.

When our customer service team receives clear proof that the delivered item(s) were damaged, we will be able to issue a full refund on the product.

Damage claims on orders for non-perishable products must be reported within thirty (30) days to be considered for a refund.

PLEASE NOTE: Damage claims on orders for frozen, refrigerated, and perishable products must be reported within 24 hours of the delivery date.

No Longer Needed/Wanted

In case the customer simply wants to return the item (e.g. if they are not happy with it), we can offer our customers a refund on the product minus a 25% restocking fee.

To be eligible for a return, your item must be:

1. Unused and in the original packaging.
2. Not out of date at the time the return is received.

PLEASE NOTE: The shipping fee is non-refundable and is not eligible for a pre-paid shipping label.

Item Not Received

If tracking shows the package was delivered but the recipient disputes it, we will open an investigation with the carrier.

Under these circumstances, refunds are not guaranteed, and you are obligated as a member to cooperate in the handling of such a claim. Failure to cooperate may result in a denial of the refund.

Return To Sender (RTS)

Generally, packages that are returned to the sender are subject to a refund minus a 25% restocking fee and shipping charges.

This applies to, but is not limited to, the following instances:

1. The address was incorrectly inputted when the order was placed.
2. The recipient refused delivery.
3. The recipient refused to pick up the package.
4. The address is deemed invalid by the carrier.

In cases where you believe the carrier mistakenly failed to deliver the package, we will file a claim with the carrier. Your cooperation is expected on this claim. Failure to cooperate may lead to denial of the claim and ineligibility for a refund.

Shipping:

Most orders ship on the same or the next business day. You should allow up to five (5) business days for order processing. Our carriers make multiple pickups from us throughout the day with the latest cutoff time at 6:30 p.m.

Certain types of orders, including orders with frozen and refrigerated products, only ship from Monday till Wednesday. If such orders are placed on Wednesdays, they will go out the following Monday. We reserve the right to delay shipment in the event of extreme weather conditions.