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Shipping & Returns

 

Services and Support for Reflective Design System LLC

Consumer Electronics Services and Support

Superior Service before and after the sale, that's what you experience when you shop with Best RDS. Best RDS offers a variety of services to see you through every transaction from start to finish.

Online Ordering

Best RDS offers the most comprehensive website in the industry! With flexible and powerful product searching, an easy-to-use interface, real-time pricing and inventory levels, and more. Here are just a few of the online resources available to you:

  • Advanced  Search Capabilities with refinement options

  • Convenient  ordering features - e-mail alerts, watch list, quick order

Shipping & Freight  

Get it fast from Best RDS! With our strategically located national warehouses, we can reach 99.9% of the nation's buying power index in 2 days FedEx Ground.

Orders received and credit approved by 2:00 PM local time ship same day in most cases.  

Large screen TVs and other heavy, bulky or oddly-shaped items may incur significantly higher freight charges than are shown.

Backorders  

All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions.

Damages

Best RDS's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

  1. Note, any damages on the receipt.

  2. Refuse the shipment (if possible) so that it is returned to Best RDS for freight claim processing.

  3. For partially damaged shipments or concealed damage, note damage on receipt, and refuse damaged item if possible.

  4. If damaged item is accepted via UPS/Fed Ex Ground, contact us by email for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert Best RDS of the issue.

  5. Damage claims are the responsibility of the consignee. The shipping cartons, packing, and content should be retained in the same condition as received.

Discrepancies

Upon receipt of merchandise, you have three (2) business days to email or use any other overnight method to reply in writing as to any discrepancies.

Refused Orders   

Buyers will be responsible for a 30% Returns Processing Charge for refused orders in addition to all freight charges.  

Lost Shipments

Track your shipment online, If it has been lost, please contact us by email.

Returns and RA Requests  

Best RDS accepts returns at our few locations. You must have a Return Authorization (RA) number before returning any merchandise to Best RDS. Be sure to note our return policies to avoid additional charges.

For fastest processing , please request an RA number using email.

Have the following information ready:

  Account Number, or order number.

  Full Name, address, contact information.

  • Invoice Number

  • Model Number

  • Serial Number

  • Outline of the problem

Policies

  • Defective product must be in original factory carton with all original packing materials.

  • The Return Authorization number must be on the shipping label, not the carton.      Please do not write on the carton.

  • Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.

  • Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

  • Best RDS credits based on purchase price or current price, whichever is lowest.     

Any deviation from return policies will result in the product being returned to you with no credit issued.   

Special Returns   

JVC: No returns for credit on color television, DVD/Blu Ray/VCR or camcorder. Authorized service center repair only (800-537-5722)

 


 

 

MakerBot: No Returns allowed through distribution. Please contact the manufacturer directly for service and support.

 

 

 


 

 

Nintendo:

 

Nintendo Consoles – Best RDS tracks serial numbers on all consoles. Defective return window is 14days from original Best RDS invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyers will be billed for missing parts.  

Nintendo Software and Accessories - We will accept defective returns up to 14 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 30% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.

 

 


 

 

Panasonic CE: No returns for credit on video, DVD/Blu Ray/VCR, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

 

 


 

 

PlayStation:

 

PlayStation Consoles – Best RDS tracks serial numbers on all consoles. Defective return window is 14 days from original Best RDS invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyers will be billed for missing parts.

PlayStation Software and Accessories - We will accept defective returns up to 14 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 30% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.

 

 


 

 

Samsung CE: No returns for credit on TV, DVD/Blu Ray/VCR, Home Theater. Authorized customer service center for repair only. (800-726-7864)

 

 


 

 

ViewSonic: Returns limited to 14 days. Absolutely no exceptions. Serial number required.

 

 


 

 

Xbox:

 

Xbox Consoles – Best RDS tracks serial numbers on all consoles. Defective return window is 14 days from original Best RDS invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Reseller will be billed for missing parts.  

Xbox Live - Defective return policy is 14 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, buyers will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Buyers will be billed for missing parts.  

Xbox Software and Accessories - We will accept defective returns up to 14 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 30% restocking charge if returns exceed 2%.

Warranties - In General  

Product warranties are provided by the manufacturer. Best RDS administers the individual manufacturer warranty, which may include returning defective products to Best RDS, sending products to a factory authorized repair center, or factory direct returns. Best RDS must abide by the return policies dictated by our manufacturers.

Best RDS reserves the right to modify the above terms and conditions at any time without notification.

Freight Terms  

For domestic order, standard ground freight will be prepaid for Customer single orders totaling $900 or more of qualified in-stock merchandise for Products shipped to one location in the contiguous United States. Each order placed is a new order and will be processed accordingly. Orders that have been placed previously cannot be combined with newly placed orders. The same policy apply to customers located in  Alaska, Hawaii, Puerto Rico, Canada or Mexico. all Customer orders of $1200 or more of in-stock Product shipped to only one location will be prepaid.

  • Should an order be requested to be shipped to Canada or Mexico, Best RDS is neither responsible nor liable for any taxes, duties, fees, or other charges that may be associated with the processing of such North American Free Trade Agreement shipments. All such charges and requirements are the sole responsibility of Customer. A separate invoice for these charges may be received from a freight forwarder, FedEx, UPS, or other third party.

Regardless of whether freight is prepaid for Customer as detailed above, the following stipulations apply:

  • The maximum dollar amount of the following product categories may not exceed 50% of Customer's total order: office machines, tape products, batteries, moving supplies, A/V mounts over 50 lbs. 13"+ televisions/LCDs, furniture, home theatre kits, metal/wood products, jewel cases, bulk wiring products, observation/security systems, surge/UPS systems, power inverters, structured wire enclosures, floor-standing/tower speakers, central vacuum systems, central vacuum components and exercise equipment thirty (30) lbs. and under in weight.

  • Speaker boxes, projector screens, air conditioners, all medium- or large-sized home appliances, and exercise equipment over thirty (30) lbs. in weight are excluded from the prepaid freight programs. At Best RDS sole discretion, based on weight and dimensions, some security systems and monitors may also be excluded from the prepaid freight programs.

  • All fees and surcharges are not, for any reason, prepaid, regardless of freight qualifications.

  • No fulfillment order will qualify for free freight.

  • Hazardous materials cannot be shipped by any other method than a Ground Service. These materials cannot be shipped to Alaska, Hawaii, or Puerto Rico for any reason, regardless of ship-to information.

Shipments not qualifying for prepaid freight are subject to freight carrier ("Carrier") shipping rates, fuel surcharges, accessorial surcharges and other fees as applicable. Additional charges could also be assessed that may include, but are not be limited to, Delivery Area Surcharges, Extended Area Delivery Surcharges or dimensional/oversize fees, when required by Carriers' regulations. All such charges as mentioned herein, along with any insurance costs, are calculated and added to the invoice total and are non-refundable.

If an order is refused for any reason, Best RDS will be compensated for all shipping charges, as well as a thirty percent (30%) restocking fee. Such compensation must be received by Best RDS before any other Customer orders are released to Best RDS distribution center for processing and shipping.

All orders are shipped FOB Origin, which shall be from Best RDS's distribution center ten (10) locations in seven (7) states. Damages are the responsibility of the Carrier once the shipment is delivered to the Carrier. Customers must make damage claims directly to the Carrier within 7 days of receipt of the order. All boxes and packaging material are necessary when filing a claim. Please email us assistance.

Recipient must inspect orders via any truck lines for shipping damage prior to acceptance of the shipment. Visible damage claims must be clearly noted on the delivery receipt/bill of lading as proof the damage or tampering occurred prior to delivery. Such damages must be reported within 24 hours, with documented proof, otherwise claim and/or credit may be denied. To ensure full credit, original packaging, manuals and shipping boxes must be retained for inspection.

All shipping/pricing discrepancies must be reported within 5 business days of receipt of order.

For international buyers, Best RDS does not ship to locations outside the United States, Puerto Rico, Canada or Mexico; However, Customer may utilize, and we will ship to an approved freight forwarder located in the contiguous United States. Any use of a freight forwarder will be pursuant the terms of this section (Freight Terms) and subject to the following:

  • Buyers must provide a contact name, phone number and email address for a point of contact at the Freight Forwarder.

  • Best RDS must receive proof of export from the Customer or Freight Forwarder after each shipment.